Thank you for choosing Affinity Services LLC. We are committed to delivering our products and service materials to you in a timely and reliable manner. This Shipping Policy outlines our procedures, timelines, and the responsibilities of both the Company and our valued clients regarding the delivery of physical and digital items.
1. Order Processing Times
All orders are processed within 2 to 3 business days (excluding weekends and holidays) after receiving your order confirmation.
- Service Materials: For clients purchasing service-related documentation or physical kits, processing begins once all necessary intake information is provided.
- High Volume Periods: During peak seasons or high-volume periods, processing may take an additional 1 to 2 business days. We will notify you via the contact information provided if there is a significant delay in the shipment of your order.
2. Shipping Rates and Estimates
Shipping charges for your order will be calculated and displayed at checkout or outlined in your specific service agreement.
- Standard Shipping: Delivery typically occurs within 5 to 7 business days after the processing period.
- Expedited Shipping: For an additional fee, we offer faster delivery options which generally arrive within 2 to 3 business days.
- Free Shipping: Affinity Services LLC may offer free standard shipping on orders over a certain dollar amount or as part of specific promotional service packages.
3. Domestic and International Shipping
We currently offer shipping to addresses within the United States and its territories.
- P.O. Boxes and APO/FPO Addresses: We ship to P.O. boxes and military addresses using standard postal services.
- International Shipping: At this time, we do not offer international shipping for physical goods unless specifically negotiated in a custom service contract. Digital services and materials, however, are available globally via electronic delivery.
4. Digital Delivery
Many of the solutions provided by Affinity Services LLC are delivered digitally.
- Delivery Method: Digital files, reports, and software access credentials will be sent to the email address provided during the registration or checkout process.
- Timeline: Most digital products are delivered within 24 hours of payment confirmation, unless the service requires custom manual preparation.
- Access Issues: If you do not receive your digital delivery within the expected timeframe, please check your spam folder before contacting our support team.
5. Shipment Confirmation and Tracking
Once your physical order has shipped, you will receive a shipment confirmation message containing your tracking number(s).
- Tracking Activation: The tracking number will typically become active within 24 hours of the shipment departing our facility.
- Monitoring: We encourage clients to monitor their tracking information to ensure they are available to receive the package upon delivery.
6. Damages and Missing Items
Affinity Services LLC is not liable for products damaged or lost during shipping; however, we will assist you in filing a claim with the carrier.
- Damaged Goods: If you receive your order damaged, please save all packaging materials and damaged goods before filing a claim. Take photographs of the damage to assist in the resolution process.
- Missing Packages: If your tracking information shows “Delivered” but you have not received the item, please contact the carrier directly to open an investigation.
7. Returns and Address Errors
It is the responsibility of the customer to provide a correct and complete shipping address.
- Incorrect Addresses: If a package is returned to us due to an incorrect or incomplete address provided by the customer, the customer will be responsible for the additional shipping costs to resend the item.
- Refused Shipments: If a shipment is refused at the point of delivery, the original shipping fees will not be refunded.